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Refund policy

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Shipping items

Returns can be mailed to: 1: Mariya Stoycheva bul.Brezovsko shose 147a , fl.4 ,Plovdiv 4003, BG / 2: Mariya Stoycheva 8532 Shopper BG 8532, Mainstr 57, Neuss, 41469 DE / 3: Mariya Stoycheva 8532 Ripple road, unit 4, Maybells com est,, Barking, London, IG11 0TP GB. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

This document was last updated on November 9, 2021